Return & Refund Policy

At Kids Around India, we want you to shop with confidence. Every product is carefully selected to meet our standards of quality, authenticity and presentation.

If you are not completely satisfied with your purchase, you may request a return or exchange within 14 days from the date of delivery, subject to the terms and conditions outlined below.

1. Return Eligibility

Products are eligible for return within 14 days of delivery, provided that:

The product is unused, unworn and unwashed.
The product is in its original and saleable condition.
All original tags, labels and packaging remain intact.
All accessories, dust bags, boxes, certificates and other items supplied with the product are included.
The product does not show any signs of wear, alteration, washing, damage or misuse.
Products purchased as part of a set are returned with all items included in the original set.

For hygiene, safety or product-specific reasons, certain products may not be eligible for return. The applicable return conditions will be displayed on the product page or communicated at the time of purchase.

2. Non-Returnable Products

The following products are not eligible for return or exchange:

Products specifically marked Final Sale / Non-Returnable.
Personalised or customised products.
Products altered at the customer's request.
Products that have been worn, washed, damaged or used.
Products with missing, removed or damaged original tags or packaging.
Products for which the product page specifically states that returns or exchanges are not available.
Certain accessories or other products that cannot be returned for hygiene or safety reasons.

If a product is marked as non-returnable on the product page, that condition will apply to the purchase.

3. Exchanges

Where an exchange is available, customers may request an exchange within 14 days of delivery.

Exchanges are subject to product and size availability. If the requested size, colour or product is unavailable, Kids Around India may offer an alternative resolution, including a refund, where applicable.

The replacement product will also be subject to the applicable return and exchange conditions.

4. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective or different from the product you ordered, please contact us within 48 hours of delivery.

To help us review your request, please provide:

Your order number.
Details of the issue.
Clear photographs of the product.
Photographs of the packaging, where applicable.

Our team will review the information provided and, where the claim is accepted, arrange an appropriate resolution, which may include a replacement, exchange or refund.

We recommend inspecting your order immediately after delivery.

5. How to Request a Return or Exchange

To request a return or exchange:

Contact our customer support team at contact@kidsaround.in within 14 days of delivery.
Provide your order number and the reason for the return or exchange.
Our team will review your request and confirm whether the product qualifies.
Once the request is approved, you will receive the applicable return instructions.
Pack the product securely with all original tags, packaging and accessories.
Send or hand over the product using the return method provided by our team.
Once received, the product will undergo a quality inspection.
After the product passes inspection, the applicable exchange or refund will be processed.

A return is not considered complete until the returned product has been received and successfully inspected by Kids Around India.

6. Return Shipping

For eligible returns requested due to change of mind, size, colour or personal preference, applicable return shipping or handling charges may be deducted from the refund or otherwise payable by the customer.

If the product received is incorrect, damaged or defective, Kids Around India will review the case and, where the claim is accepted, arrange the appropriate return solution.

Any applicable shipping or handling charges will be communicated to the customer before the return is processed.

7. Refunds

Once the returned product has been received and successfully inspected, Kids Around India will initiate the refund for eligible returns.

Approved refunds will generally be processed within 5–7 business days after completion of the return inspection.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment provider or other financial institution.

Unless the return is due to an incorrect, damaged or defective product, the original shipping charges, where applicable, may not be refundable.

8. Refund Method

Refunds will normally be issued to the original payment method used to place the order.

For Cash on Delivery orders, refunds may be processed through an appropriate electronic payment method after the required customer and bank/payment details have been provided and verified.

9. Order Cancellation

Orders may be cancelled only before they are dispatched and subject to the status of order processing.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may request a return after delivery, subject to the conditions of this Return & Refund Policy.

If an eligible cancellation is approved, the applicable refund will be processed to the original payment method.

10. Sale & Promotional Products

Products purchased during a sale, promotional campaign or special offer may be subject to specific return or exchange conditions.

Customers should review the applicable terms displayed on the product page or associated with the promotion before placing an order.

Products specifically marked Final Sale / Non-Returnable cannot be returned or exchanged unless they are received damaged, defective or incorrect.

11. Return Inspection

All returned products are subject to a quality and condition inspection.

Kids Around India reserves the right to reject a return if the product:

Has been used, worn or washed.
Has been damaged after delivery.
Is missing original tags, packaging or accessories.
Shows signs of alteration or misuse.
Does not meet the conditions specified in this policy or on the applicable product page.

If a return is rejected following inspection, the product may be returned to the customer at the customer's expense.

12. Authenticity & Product Condition

Kids Around India is committed to offering authentic products sourced through trusted channels.

Products must be returned in the same condition in which they were received.

Any removal, alteration or damage to product tags, labels, security tags, packaging or other identifying elements may affect return eligibility.

13. Contact Us

For questions regarding returns, exchanges or refunds, please contact our customer support team:

Kids Around India
Email: contact@kidsaround.in

Please keep your order number available when contacting us regarding a return, exchange or refund.

14. Policy Updates

Kids Around India may update this Return & Refund Policy from time to time to reflect changes to our products, services, business practices or applicable requirements.

Any updated version will be published on this page with the revised effective date.

Last Updated: 30 September 2026