Shipping and returns

Delivery methods and times

Kids around warehouse to India. You will receive your delivery at home or office within 10 working days of confirming your order.

Processing your order

Once you have confirmed payment, your order will be sent to our logistics department, which will then carefully prepare your order for safe shipping.

If you choose the "Gift Wrap" option, your items will be wrapped in crepe paper and shipped in an elegant box.

Your order will be delivered one day after confirmation to DHL, and you will immediately receive a shipping confirmation email. This email will indicate the products being shipped, as well as your package's tracking number so that you can track your delivery at https://www.fedex.com/fr-gp/tracking.html.

Returns

You have a period of 7 working days following the date of receipt of your order to request the return of an item for a refund. 

The article must be in perfect condition, in its original packaging and accompanied by any accessories (bag, extra gift, box, etc.).

Nothing could be simpler than requesting a return!

1. Sign in to your account
2. In the "My Account/My Returns" section, select the order and then the items you wish to return and click "Request return" 
3. Our customer service will send you a pre-paid return label by email within 48 hours
4. Pack the products to be returned, put the returns form into the parcel and then paste the return label on the parcel.

Please note that processing times may be longer for any returns that do not follow the indicated procedure.

We are currently unable to offer item exchanges. As a result, we advise that you return any products that do not meet your requirements and place another order for your preferred product.

Products purchased in-store may not be returned via our e-shop, and products purchased in our e-shop may not be returned at a store.